This Privacy Policy explains how EL Mental Health LLC, a United States company with EIN 41-4866108 and registered address 7910 4th Street North, 300, St. Petersburg, FL 33702, United States (referred to as "skintune.pro", "Company", "us", or "we") collects, stores, uses, and protects your personal data in connection with your use of our application "skintune.pro" (the "App"), our website (skintune.pro), and all related services, features, and content (collectively the "Services"). This Privacy Policy also explains the rights you have in respect of the personal data we hold about you and the practices we implement to protect your privacy.
For the purposes of this Privacy Policy, EL Mental Health LLC acts as the Data Controller of your personal data.
Any translation of the English version of this Privacy Policy is provided solely for your convenience. In case of any differences between the English version and any other translation, the English version shall prevail and shall be the only legally binding version.
If you do not want us to process your personal data as described in this Privacy Policy, please do not use our Services.
1. What personal data we collect and why
When you use our Services, we collect the following data about you:
| Purpose of collection and processing | Data categories | Collection means | Legal basis |
|---|---|---|---|
| To provide core features of the App: AI photo analysis of your skin, acne tracking, and personalized meal plans | Unique user ID, username, skin photos, skin type and concerns, dietary preferences, allergies, weight, height, health conditions, age, gender, activity patterns, device data | You provide it to us or collected automatically | Contract, Consent |
| To verify user eligibility for premium features | Payment data, subscription data | You provide it to us | Contract, Legal obligation |
| To personalize recommendations | Onboarding responses, skin and meal preferences, data you share in the App | You provide it to us or collected automatically | Legitimate interest, Consent |
| To create and manage your account | Name, email address, age, country, device data | You provide it to us | Contract |
| To send technical notices and updates | Email address | You provide it to us | Legitimate interest |
| For research and product improvement | App usage data, anonymized data | Collected automatically | Legitimate interest |
Note about payment data: When you make payments through the Services, your payment information (e.g., credit card number) is handled by third-party payment processors. We do not store full credit card details.
Note about our emails: Technical notices, updates, and service communications may be sent from no-reply@skintune.pro. This mailbox is not monitored — please do not reply to it. If you have any questions, contact us at support@skintune.pro or visit our support page at https://skintune.pro/#support.
2. Not a medical service
skintune.pro is not a medical service and does not provide medical advice, diagnosis, or treatment. The App's photo analysis, skin insights, and personalized recommendations are provided for general informational and wellness purposes only and are not a substitute for professional medical advice. Always seek the advice of a qualified healthcare provider (such as a dermatologist or physician) with any questions you may have regarding a medical or skin condition. Never disregard professional medical advice or delay seeking it because of something you have seen in the App.
3. Personal data retention
We retain your personal data for as long as your account is active or as needed for the purposes of processing. You may delete your account and associated data at any time through the App settings or by contacting us at support@skintune.pro. Please note, certain data may be retained as required by law or for dispute resolution purposes.
4. Your data protection rights
If you are an EEA/UK resident, you may have rights regarding your personal data under applicable data protection laws, including the right to access, correct, delete, or restrict processing of your data, as well as the right to data portability and to object to processing.
To exercise any of these rights, please contact us at support@skintune.pro. We will respond to your request in accordance with applicable law.
5. Security measures
We implement technical and organizational measures to protect your personal data, including:
- Encryption
- Systematic vulnerability scanning
- Access control policies
Despite our efforts, no security measures can guarantee complete safety. Any data transmission is at your own risk.
6. Children’s privacy
Our Services are not directed to individuals under 18 years of age. If we learn that we have collected personal data from a child under 18, we will delete it promptly. Parents or guardians may contact us at support@skintune.pro if they believe their child has provided us with personal data.
7. Sharing of your personal data
We may share your data with:
- Affiliates and subsidiaries
- Service providers (e.g., cloud storage, email delivery, analytics tools)
- Payment processors
- Regulatory authorities, where legally required
8. Cross-border data transfers
Our company is based in the United States. If you are located outside the United States, please be aware that your personal data will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Services, you acknowledge this transfer. We take appropriate measures to protect your personal data in accordance with this Privacy Policy.
9. Cookies, software development kits, and other tracking technologies
We use cookies and similar technologies to provide and improve our Services. For more information, please see our Cookie Notice on skintune.pro.
10. Your choices about our communications with you
You may opt out of marketing communications by following the "Unsubscribe" link in our emails. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages (e.g., from no-reply@skintune.pro) regarding your account or subscription.
11. Contact us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: support@skintune.pro
- Support page: https://skintune.pro/#support
- Company: EL Mental Health LLC, 7910 4th Street North, 300, St. Petersburg, FL 33702, United States
12. Changes to our Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated to you via the App or email. The latest version is always available on our website.
See also our Terms of Use.